Returns for manufacturing defects.
The user should test and check the product upon receipt.
The user may return to Ecomm Movadgency, free of charge, any product being defective due to a faulty manufacture. Taking into account the nature of the products contracted, the user shall communicate to Ecomm Movadgency the non-conformity of the product within a period of one month since the date he identifies the non-conformity. If this deadline is exceeded, any damages shall be borne by the user.
The return of the products with manufacturing defects does not entail any additional cost to the user.
To formalize the return, the user should contact Ecomm Movadgency within the established period of one month, writing to email@example.com, indicating the product or products subject of return, enclosing a photograph and a detailed list of defects therein found.
Once Ecomm Movadgency receives the communication of the user, it shall notify, within 3 - 5 business days whether or not the return of the product does apply. Should the return be appropriate, Ecomm Movadgency will indicate the user the means of collection or shipping to their offices/warehouses of the defective product.
Each product to be returned must be unused and with all the labels, packaging and - where appropriate-, documentation and the original accessory items provided with the product. Shall the user proceed otherwise, Ecomm Movadgency reserves the right to refuse the return.
Once the product received and defects noted, Ecomm Movadgency will offer the user the possibility to replace the product by another one of identical characteristics, unless this option is objectively impossible or disproportionate to Ecomm Movadgency.
In the event that another product of identical features could not be delivered due to lack of stock, the user can either choose to terminate the contract (i.e., the return of the paid amounts) or request to be delivered another model/product of identical value to be chosen on a voluntary basis by the user.
The delivery of the product of identical characteristics or the new model the user chooses, as applicable, shall be carried out within the next 3-5 business days from the date that Ecomm Movadgency confirms the user the replacement of the defective product or the delivery of the new model.
The replacement, the shipment of a new model or the termination of the agreement do not entail additional costs for the user.
If the user were to terminate the contract, Ecomm Movadgency would proceed with the refund of the amount paid to the user for the purchase of the defective product.
Ecomm Movadgency informs users that the refund timeline of the paid amounts will depend on the method payment the user had used at the time of the purchase:
- If the user has made payment via credit/debit card, Ecomm Movadgency will refund the amount paid within a period of 14 calendar days from the date the user decided to terminate the contract.
- If the user has made the payment through PayPal, Ecomm Movadgency will refund the amount paid within a period of 24-48 hours from the date the user decided to terminate the contract.
- If the user has made the payment by bank transfer, Ecomm Movadgency will refund the amount paid within a period of 24-48 hours from the date the user decided to terminate the contract, and the refund will be effective within the period determined by the bank.