FAQ

Where is my order ?

The approximate delivery time of our orders is from 15 to 30 days. In most cases it is delivered within the first 15 days but will depend on the transport service from outside the company.

How can I return my order ?

Our orders are processed the same day to expedite delivery times. Once your order has been processed you will have to do it once you have received the goods at your home. We advise you to read our terms and conditions of purchase Terms and Conditions

How to return a product of the order ?

Our orders are processed the same day to expedite delivery times. If you want to return one of the products you can make the return once you have received the goods at home. Please, we invite you to read our Terms and Conditions

How to cancel an order just made ?

Our orders are processed the same day to expedite delivery times. If you wish to cancel the order immediately, send an email to devoluciones@ecomerzpro.net with the request. We will proceed to the return of your purchase and will receive it in your bank account of the same card where you made the purchase.